Delivery Terms

MAMASOUL is committed to providing a safe, comfortable, and satisfying online shopping experience. To ensure your order arrives on time and in good condition, we partner with trusted courier services RAYSPEED.

Shipping Options

• RAYSPEED

Shipping Process

Orders will be processed immediately after payment is confirmed, and the items will be securely packaged before shipment.
Once shipped, the tracking number will be sent via WhatsApp. You can use this number to track your order in real-time through the courier’s official website.

Shipping Fees

Enjoy free shipping across Indonesia.
For international shipping, please contact our Customer Service for cost confirmation and delivery time estimation.

Responsibility & Claims

In the event of delays, damage, or loss, MAMASOUL will assist in coordinating with the courier service according to the proper procedures.

Returns & Exchanges

If the item is damaged or does not match your order, please contact MAMASOUL Customer Service within 7 days after receiving the product to process a return or exchange.