Privacy & Policy

1. Introduction

MAMASOUL is responsible for protecting your Personal Data in accordance with the laws and regulations in force in Indonesia. We are committed to managing, processing, and safeguarding your Personal Data as set out in this Privacy Policy (“Policy”). This Policy applies to all Personal Data we collect through the MAMASOUL Platform.

We encourage you to read and understand this Policy to learn how we collect, use, process, and disclose your Personal Data. In certain circumstances, we may also process Personal Data under exceptions permitted by applicable law.

MAMASOUL reserves the right to update this Policy to remain aligned with industry developments, legal changes, or applicable regulations. Any significant changes will be communicated via email or a notice on our website. By continuing to use the MAMASOUL Platform, you are deemed to have accepted the updated Policy.

2. How We Collect Your Information

To the extent permitted by applicable law, we may collect information about you when you:

a. Complete a service application form. We may collect information such as your name, address, email address, phone number, and location.
b. Register to use our website. We may collect information such as your name, address, email address, phone number, and location.
c. Place an order through our website. We may collect information such as your name, address, email address, phone number, payment details, and location.
d. Contact Customer Service via email or phone. We may collect information such as your name, address, email address, and phone number.
e. Register as our affiliate. We may collect information such as your name, address, email address, phone number, payment details, and location.
f. Participate in surveys, quizzes, or prize draws. We may collect information such as your name, address, email address, phone number, and location.
g. Interact with us through social media. We may collect information such as your email address, social media address, and location.
h. Contact us offline. We may collect information such as your name, phone number, and location.
i. Receive information from our partners. We may collect information such as your name, email address, phone number, and location.

Additionally, MAMASOUL does not store your credit card details for payment processing or customer service purposes. Credit card details are collected, processed, and stored directly by third-party payment service providers in accordance with their terms of use and privacy policies. However, in certain cases, we may request your bank account details, for example, to process refunds.

3. How We Use Your Information

We may use and disclose your Personal Data for various purposes necessary to deliver MAMASOUL products and services safely, accurately, and according to your needs, including:

a. To operate our website, such as:

  • Processing payments and refunds;

  • Shipping your purchases;

  • Handling returns;

  • Providing Customer Service support, both online and offline;

  • Conducting surveys, prize quizzes, or promotions;

  • Communicating with you online, offline, or through any platform.

b. To manage our business needs, such as testing IT systems, conducting research, data analysis, improving our website, and developing new products and services.
c. To prevent fraud and other malicious activities.
d. To offer promotions for our products, quizzes, prizes, or surveys.
e. To provide personalized services, such as analyzing and predicting your interests to tailor your online experience, including showing content that may interest you.
f. To respond to your requests, such as contacting you when you have submitted an inquiry to our Customer Service Team.
g. To develop new features and products that appeal to our customers.
h. To comply with regulatory requirements or obligations.


4. Protecting Your Information

a. We do not sell your personal information to any third parties.
b. However, as part of delivering our services to you, we may share your data with the following categories of companies:

  • Companies located within and outside Indonesia;

  • Companies involved in fulfilling your purchases, such as payment service providers, warehouses, order packers, and shipping companies;

  • Professional service providers, such as marketing agencies, website hosts, advertising partners, and third-party platform providers who help us operate our business;

  • Law enforcement agencies and fraud prevention authorities, or any other party required by law; and

  • Companies you authorize, such as social media sites (if you choose to link your account with us).

We may also use data processors and related companies in the course of our business operations. We protect your personal information through data protection agreements with these processors and related companies. Your personal data remains protected under privacy policies compliant with Indonesian data protection laws and standards equal to or higher than those required by the Personal Data Protection Law (UU PDP).

5. Contact Information & Privacy Policy Updates

a. Please contact us if you:

  • Have any questions or feedback about this notice;

  • Wish for us to stop using your information; or

  • Wish to exercise your rights as mentioned above or file a complaint.

b. Do not hesitate to contact our Customer Service Team, who will be happy to answer any questions you may have. You may also reach us through our website or write to us at:

Phone Number: +62 877 8899 7711
Email Address: mamasoulindonesia1@gmail.com
Attention: “IT/Data Protection Officer”
Office Address: Jl. Moh Suyudi No. 24, Miroto, Semarang, Central Java